FAQ

Q: WHAT ARE YOUR MEMBERSHIP TERMS?

A: All of our memberships are offered on month-to-month terms. If you choose to join Primary partway through the month, your fees will be prorated until the first calendar day of the subsequent month. One month’s security and a one-time $150 set-up fee are required to reserve a coworking seat. One and a half month’s security and a one-time $150 set-up fee are required to reserve an office.

 

Q: WHAT ARE SOME OF PRIMARY’S OFFERINGS?

A: Furniture – Each enclosed office is equipped with desks, chairs, under-desk storage units, bookshelves, desk lamps and waste/recycling cans. Members are welcome to bring their own furniture with pre-approval from the Primary Management Team.

High-Speed Internet + Help Desk Support – Our spaces are equipped with Gigabit-speed wired and wireless internet. Primary also offers 24/7 help desk services for all major software suites, common computing problems, and connectivity issues.

Phone Service – Primary has partnered with 8×8, one of the most robust voice-over-IP phone solutions available on the market. Phones equipped with voicemail, call-waiting, email voicemail messaging and numerous additional features, are available for an additional monthly fee.

Printing & Scanning – Primary offers unlimited printing and scanning services, included in membership. Our printers are full-color and are able to accommodate prints and scans as large as 11x17. For oversized and custom printing, Primary offers discounts rates with local printing partners.

Fresh Food & Beverage Options – Primary features a full-service espresso bar, proudly serving coffee from Stumptown Coffee Roasters*, fresh cold-pressed juices from Pure Green* and other healthy snacks and beverages from local providers*.

An Exceptional Experience – Primary is committed to providing our Members with a warm, professional and mindful workspace. Our staff is always looking for opportunities to exceed the expectations of our community. Our team’s goal first and foremost is to create an environment in which our Members can feel their best so they can do their best work. It is a place where Members as individuals and their businesses can thrive.

*denotes additional cost

 

Q: WHAT’S PRIMARY’S APPROACH TO DESIGN?

A: Form – First and foremost, we strive to create spaces which allow people to feel focused and comfortable. Our design airs on the side of simplicity – celebrating original building details, the character of raw materials, and select fine furnishings. Each location is filled with greenery; moss walls, fresh flowers, and live plant niches can be found throughout. We draw inspiration from mid-century modern and Danish design, leading to an environment which feels clean yet welcoming.

Function – We have taken steps to ensure that your business’ productivity is never compromised. All office partitions are double glazed, yielding sound reduction ratings similar to that of solid plasterboard walls. Audio-masking solutions have been installed throughout common areas, reducing the impact of distracting ambient noises. All enclosed offices are equipped with modern, wall to wall carpeting – helping to deaden echoes and further reduce sound transmission between spaces. As part of our commitment to sustainability and workplace health, we rely on natural, renewable and recycled products whenever possible, ensuring that all of our finishes are low or zero VOC.

 

Q: HOW DOES PRIMARY INCORPORATE HEALTH AND WELLNESS?

A: Fitness Studios – Our fitness studios are the heart of our locations. These spaces are where Members come together to work out, share experiences, take a break, and re-center during the work day. Primary has created a team of exceptional fitness instructors to provide Members with a robust, rotating schedule of classes each week –including yoga, guided meditation, and strength and resistance training.

Shower Facilities – Each location is equipped with private men’s and women’s shower rooms. We feature EO shampoo, conditioner and body wash, full towel service, and basic toiletries. Day lockers are also available for use.

Offsite Activities – As part of our goal to help members feel great, we plan and encourage activities that will bring members together outside to connect with the environment as well as each other. Whether it's an organized group run, a fitness class in the elements, or uniquely planned outdoor adventure we believe that being in nature augments and brings about healthy results.

Bike Storage & Bike Sharing –As part of our commitment to a healthy and active lifestyle, we've prioritized bicycle access and storage for members in our locations. We also have partnered with CitiBike in New York City. Primary Members are entitled to a discounted annual subscription as a benefit of membership.

 

Q: DOES PRIMARY HOST EVENTS?

Primary has space available for use by non-Members and outside organizations and also hosts regular events exclusively for Primary Members, such as a monthly networking luncheon and happy hour.

Click here for more information about Primary’s event hosting options.

 

Q: HOW DO I SCHEDULE A TOUR?

A: Please email hello@liveprimary.com or call (212) 658-0077.

All of our tours are individualized, allowing our staff to clearly understand the unique needs and requirements of your business. We are currently booking offices and coworking seats for an immediate move-in, and have limited remaining availability.

 

Q: WHAT ARE THE DIFFERENT MEMBERSHIP OPTIONS?

A: Day Pass – Our most basic level. The Day Pass entitles users to one day of unassigned, open-desk space and the opportunity to partake in one of our daily classes.*

Coworking Membership – This level, most suitable for solopreneurs, starts at 10 days per month and allows up to 24/7 access to unassigned, open-desk space and 4 hours of conference time per month. Coworking Members also benefit from access to Primary’s wellness amenities, classes, and benefits.*

Office Membership – Primary offers private, fully-furnished offices for 1 to 30 person occupancies. Office Members may use their space at any time. Allotted monthly conference room time is based on a sliding scale, determined by office occupancy. Office Members have full access to Primary’s wellness amenities, classes and benefits.*

*Contact us for pricing and exact details

 

Q: WHAT ARE BUSINESS HOURS?

A: Primary is open to Members 24/7. The Primary Management Team is onsite from 8:30 am to 5:30 pm, Monday through Friday. The Café is open from 8:30 am to 5:30 pm, Monday through Friday. During non-business hours, Members are able to access the space via keycard entry.

 

Q: WHAT IS PRIMARY’S POLICY ON GUEST VISITS?

A: We want to ensure that all of our Members and their guests receive a high level of attention and service. As such, we encourage Members to invite guests for business purposes only. When conference room time has been reserved, the hosting Member may invite as many guests as are suitable for the booked space. For non-conference room meetings, we request that visits are limited to three guests at a time.

 

Q: WHAT IS PRIMARY’S PET POLICY?

A: Primary’s pet policy varies from building to building. Feel free to reach out to us for location-specific policy that you seek. Exceptions are made for service animals.

 

Q: WHAT METHODS OF PAYMENT ARE ACCEPTED?

A: Primary accepts most forms of payment. All major credit cards, business checks, cashier’s checks, and ACH transfers are welcome.