Q: What Are Your Membership Terms?

A: All of our membership levels are month-to-month. If you choose to join Primary partway through the month, your fees will be prorated until the first calendar day of the subsequent month. One month’s security and a basic background check are required to reserve a co-working seat. One and a half month’s security and a basic background check are required to reserve an office.

Q: What Are Some of Primary’s Offerings?

A: Furniture – Each enclosed office is equipped with desks, chairs, under-desk storage units, bookshelves, desk lamps and waste/recycling cans. Standing desks and stability balls are available upon request. Members are welcome to bring their own furniture with pre-approval from the Primary Management Team.

High-Speed Internet + Help Desk Support – Our spaces are equipped with Gigabit-speed wired and wireless internet. Primary also offers 24/7 help desk services* for all major software suites, common computing problems, and connectivity issues.

Phone Service – Primary has partnered with 8×8, one of the most robust voice-over-IP phone solutions available on the market. Phones equipped with voicemail, call-waiting, email voicemail messaging and numerous additional features, are available for a monthly fee.

Printing & Scanning – Primary offers unlimited printing and scanning services, included in the cost of membership. Our printers are full-color and are able to accommodate prints and scans as large as 11”x17”. For oversized and custom printing, Primary offers discounts rates with local printing partners.

Fresh Food & Beverage Options – Primary features a full-service espresso bar, proudly serving coffee from Stumptown Coffee Roasters*, juices from Lulitonix* and healthy snacks and meals from local providers*. A wide variety of other healthy snack items are available for purchase.

An Exceptional Experience – Primary is committed to providing our members with a warm, professional and mindful workspace. Our staff is always looking for chances to exceed the expectations of our community. We strongly feel that we have not succeeded until we’ve provided an environment which allows our members to feel their best – providing them tools which allow their businesses to flourish.

* Denotes service availability for a nominal fee

Q: What’s Primary’s Approach to Design?

A: Form – First and foremost, we strive to create spaces which allow people to feel focused and comfortable. Our design airs on the side of simplicity – celebrating original building details, the character of raw materials, and select fine furnishings. Each location is filled with greenery; moss walls, fresh flowers, and live planters can be found throughout. We draw inspiration from mid-century modern and Danish design, leading to an environment which feels clean yet welcoming.

Function – We have taken steps to ensure that your business’ productivity is never compromised. All office partitions are double glazed, yielding sound reduction ratings similar to that of solid plasterboard walls. Audio-masking solutions have been installed throughout common areas, reducing the impact of distracting ambient noises. All enclosed offices are equipped with modern, wall to wall carpeting – helping to deaden echoes and further reduce sound transmission between spaces. As part of our commitment to sustainability and workplace health, we rely on natural, renewable and recycled products whenever possible, ensuring that all of our finishes are low or zero VOC.

Q: How Does Primary Incorporate Health and Wellness?

A: Fitness Studios – Our fitness studios are the heart of our locations. These spaces are where members come together to work out, experience share, take a break, or re-center during the work day. Primary has partnered with various local fitness groups to provide members with a robust, rotating schedule of classes each week – ranging from yoga and guided meditation to strength & resistance training.

Offsite Activities – Each week, Primary members are invited to participate in off-site group runs, bike rides, hikes, and a variety of other exercise-based outings. These activities are organized by the Primary Management Team and are typically included in the cost of membership.

Shower Facilities – Each location is equipped with private men’s and women’s shower rooms. We feature EO shampoo, conditioner and body wash, full towel service, and basic toiletries. Day lockers are also available for use.

Bike Storage + Bike Sharing – As part of our commitment to an active lifestyle, we have installed bike storage in all of our locations. We’re also happy to announce our partnership with CitiBike in New York. Primary members are entitled to a discounted annual subscription as a benefit of membership.

Q: How do i schedule a tour?

A: Please email us at [email protected], or call us at (212) 658-0077.
All of our tours are individualized, allowing our staff to clearly understand the unique needs and requirements of your business. We are currently booking offices and co-working seats for an immediate move-in, and have limited remaining availability.

Q: What are the Different Offerings?

A: Day Pass – Our most basic level. The Day Pass entitles users to one day of unassigned, open-desk space and the opportunity to partake in one of our daily meditation classes. This is a great way to get a taste of the experience at Primary.*

Co-working Member – This level, most suitable for solo-preneurs, starts at 10 days per month and allows up to 24/7 access to unassigned, open-desk space and 5 hours of conference time per month. Co-working members also benefit from access to Primary’s wellness amenities, classes, and benefits.*

Office Member – Primary offers private, fully-furnished offices for one to ten-person occupancies. Office users may use their space at any time. Allotted monthly conference room time is based on a sliding scale, determined by office occupancy. Office users have full access to Primary’s wellness amenities, classes and benefits / are given priority when classes are booked to capacity.*

*Contact us for pricing and exact details

Q: What Are Business Hours?

A: Primary is open to Members at all hours, every day of the week. The Primary Management Team is onsite from 8:30 am to 5:30 pm, Monday through Friday. The Café is open from 8:30 am to 5:30 pm, Monday through Friday. During off-hours, members will be able to access the space via keycard entry. Please consult each building’s unique schedule for early morning, weekend and evening events.

Q: What is Primary’s Policy on Guest Visits?

A: We want to ensure that all of our members and their guests receive a high level of attention and service. As such, we encourage members to invite guests for business purposes only. When conference room time has been reserved, the hosting member may invite as many guests as are suitable for the booked space. For non-conference room meetings, we request that visits are limited to three invitees at a time.

Q: What is Primary’s Pet Policy?

A: Primary’s pet policy varies from building to building. Feel free to reach out to us for location-specific policy that you seek. Exceptions are made for service animals.

Q: What Methods of Payment Are Accepted?

A: Primary accepts most forms of payment. All major credit cards, business checks, cashier’s checks, and ACH transfers are welcome.